FAQ
Is Cheeky Nibble Vegan?
All Ingredients used in Cheeky Nibble are 100% Vegan and Dairy-Free, making my granola ideal for those who suffer from allergies, intolerances or any other dietary restrictions. Vegan products on average have far lower environmental impact than animal products and are cruelty-free, making Cheeky Nibble not only a delicious choice, but an ethical one.
Is Cheeky Nibble Nut Free?
All my Granola is made with Nut Free ingredients, including our Cherry Bakewell. The Natural Almond Flavouring is natural because it is made from plant that tastes like Almond, however it is still 100% peanut and tree nut free making it safe for those with these nut allergies. We ensure all our ingredients are Nut-Free, and our granola is produced in a building which is completely Nut Free so there is no risk of cross contamination.
Is Cheeky Nibble
Gluten Free?
All Cheeky Nibble products are made using Gluten Free ingredients, and when tested scored less than 5 ppm of gluten present in the samples. It is is safe for those with gluten intolerance and coeliac disease to consume products with less than 20ppm of gluten. Therefore Cheeky Nibble is safe for consumers with these dietary restrictions to enjoy.
All Cheeky Nibble is produced on a dedicated Gluten Free site so there is no risk of cross contamination.
What does Cheeky Nibble do to protect the planet?
My Cartons are Carbon Balanced in association with the World Land Trust Association. This means the carbon impact of our Carton production have been estimated and an equivalent amount of carbon dioxide is either prevented from being released into, or is absorbed from, the atmosphere. Furthermore they are made from Natural Organic fibres and as such are both Biodegradable and Compostable.
My cellulose bags are made in the UK from cellophane film that has been accredited biodegradable & compostable to 'BS EN 13432' and 'OK Compost'. They are also approved for Anaerobic digestion (ISO 15985) & Marine biodegradation ASTM D6691-09. The film has also been tested to ensure that once composted there are no adverse effects on plant growth. My cellulose bags are fully biodegradable and compostable which means that they break down to CO2, H20 and biomass which can then be reused in the eco system to make new plants. This will happen in either home or commercial composting, but in commercial composting the temperature will be higher and the process much quicker. In a colder home composter it will just take a little longer.
Refunds and Rights to Cancellation
SECTION 3 – REFUNDS
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Food items and perishable goods are exempt from being returned or exchanged, and refunds on these items will only be made if the goods are received in poor condition. This must be brought to our attention as soon as possible after receipt of the goods, no later than 48 hours after receipt of the goods. Please email us at contact@cheekynibble.com.
You will need to send us a picture of the damaged / faulty item prior to any refund or replacement being issued. If you cannot send us pictures of the damage / fault, you will need to return the item to us, at your own expense. We will then inspect the item and if our inspection confirms the damage / fault, we will refund your return cost (please note we will only refund the collection cost we would charge) and issue a replacement (if in-stock) or a refund as appropriate.
Once we have received pictures of the damage / fault and/or carried out our inspection, and the item is deemed to have a defect or is not fit for purpose, we will offer you a replacement or a refund.
We do not accept responsibility for the long-term storage of any produce. It is your responsibility to transfer any perishable items to adequate storage such as an airtight container or jar upon the receipt of goods.
SECTION 3A – REFUND PAYMENT
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.
SECTION 3B – REFUND SHIPPING
Once your return has been agreed with us, to return your product, you should mail it to: Cheeky Nibble Limited, Building 78, Blenheim Way, West Raynham Business Park, NR21 7PL.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Original shipping cost to receive the goods is also non-refundable.
When shipping the item back to us, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and if we don’t receive it unfortunately we can’t offer the refund. In the event, we don’t receive the returned item proof of delivery is required.